You should talk to your service provider. All ODA members should have effective and appropriate arrangements in place to deal with complaints and enquiries. Like any other business dating firms should be dealing direct with users who want help or who have a complaint. Your dating service will offer ways of contacting them online and, perhaps, by phone. We would expect these to be dealt with effectively and in a timely manner. The ODA is a trade association. We aim to ensure high standards are followed across the sector and do this by producing and sharing good practice in relation to marketing, operations, customer services, safe-dating advice and data protection. Our members commit to these standards and the ODA logo on sites is a symbol of assurance. We do not want to cut across the relationship between users of services and those who run the services.
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The Danish Consumer Ombudsman: Luxembourgish dating website is misleading consumers
The dating site is focused on attracting only the most beautiful and well-to-do members and helping them find similarly beautiful and worth-to-do people. Love it or hate it, technology has fundamentally changed the way we date and find worth. But practically inexact owing to defective instruments.
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The Australian Competition and Consumer Commission has joined an international initiative to protect vulnerable consumers by sweeping dating websites for misleading offers, unclear pricing policies or consumer contracts with unfair terms. The ACCC has also received reports of some online dating services signing people up to long-term fixed contracts with onerous or restrictive cancellation clauses. Transparency or a lack of disclosure around automatic renewals is also a concern.
The ACCC will also be sweeping these sites to look at what measures they have in place to protect consumers against scammers, as part of its Scams Disruption Project.
The Environmental Ombudsman Team may take cognizance of any act or omission committed by any due date: not later than ten (10) days from this posting.
According to the Danish Consumer Ombudsman, the dating website misleads its users in violation of Danish and European law. Therefore, the Danish Consumer Ombudsman has requested that the Luxembourgish authorities take action against the dating website. Be2 is based in Luxembourg but markets its services in other countries, including Denmark. The information that the subscription is automatically extended unless the consumer actively cancels the subscription is not clearly provided on the website.
Furthermore, the consumers experience difficulties when trying to cancel the subscription as cancellation must be done via fax, letter or login on the website. Be2 claims that the subscription can be cancelled via email but consumers complain that their cancellation requests sent via email are not recognized. The Danish Consumer Ombudsman has requested that the authorities in Luxembourg ensure that consumers — prior to entering into a subscription — are clearly informed that the subscription is automatically extended.
They are invoiced for larger amounts than agreed upon, it is very difficult for consumers to cancel their subscriptions and the information that the subscription is automatically extended after the trial period is not provided in a clear manner. We want to put a stop to this.
Tinder bends for consumer pressure
UK consumers hoping to find love around the time of Valentine’s Day are being urged to follow a set of ‘wise dating website’ tips when they sign up for love online. Andy Allen, UK European Consumer Centre UK ECC Director said: “Registering on an online dating website can become costly for some consumers, especially if they are not aware of the cancellation terms of their contract or alternatively have not be able to cancel. This is one of the main reasons that people who complain about dating websites become angry and contact the UK ECC for help.
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This increases their chance of meeting like-minded people and we regularly receive success stories from people who have met after signing up to different sites. We continually review our policies based on member feedback and the latest consumer guidelines. All terms of payment are clearly communicated to members. Using dating websites and chat rooms they befriend their victims and gain their trust, before using a variety of emotive reasons to extract money and gifts.
They often attempt to communicate via instant messaging and texts, away from the website or chat-room where you initially met. They often cannot answer basic questions about themselves e.
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Recent years have seen a proliferation of online dating websites, and inevitably there have been a number of complaints to the ASA about.
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